Shipping & Refund Policy

Complete information about order changes, product returns, and authenticity guarantee.

Order Changes or Cancellation

Contact the Toko Kartu team as soon as an order is placed. There's usually a 12-hour window before an order enters the packing stage.

For changes, please email: halo@toko-kartu.com and include your invoice number (e.g. INV/2026/...).

Sealed Product Refunds

Mandatory Requirement: Unboxing Video

Please record an uninterrupted unboxing video from start to finish as primary evidence in case of damage.

Return Conditions:

  • Product is still 100% factory sealed.
  • Perfect condition and resellable.
  • Contact us within 48 hours of receiving the package.
  • Approved in writing by the Toko Kartu team.

If approved (Standard Return):

  • Return shipping is borne by the buyer.
  • Refund only covers the product price.
  • Refund process takes 7–14 business days.

If it's Toko Kartu's fault:

  • Wrong item sent or product damaged during shipping.
  • All return costs are borne by Toko Kartu.
  • Full refund including original shipping.

Single Card Refund Requests

Because prices fluctuate, we do not accept returns except in the following two conditions:

1. Card Condition Doesn't Match

Contact us within 48 hours. We'll offer a partial refund or card replacement.

2. Wrong or Missing Item

We cover all return costs, resend the item, or provide a full refund.

Counterfeit Product Claims

100% Original Guarantee

If you receive a counterfeit card from Toko Kartu, we will provide a full refund.

Contact halo@toko-kartu.com immediately. We'll provide a prepaid return package for thorough inspection by our expert team.

Have another question? Contact our customer service during business hours.
Happy shopping at Toko Kartu!