Shipping Policy

• Domestic: 2–7 business days.
• International: 7–21 business days.
• Business days: Monday–Friday (excluding holidays/weekends).

Note: If tracking status already shows "Shipped", we cannot provide a refund if the buyer claims not to have received the package.

Steps you should take:

• Make sure the address is correct.
• Check delivery attempts from the courier or with neighbors/family.
• Contact the local post office or customs authority.
• If the status is "Shipped" but the package hasn't arrived, wait up to 36 hours as system updates can sometimes be faster than the physical package.

If still not found, email halo@toko-kartu.com for a courier investigation.

A refund will be processed once we receive the item back.

Don't panic. Verify the address and check with your local post office. If the package is declared lost by the courier, we can help process a refund.

If the package arrives after a refund has been given, please contact us to arrange repayment or return of the package.