Frequently Asked Questions

Click the account icon in the top-right corner of the navbar, choose Login, enter your registered email and password, then click Masuk. You'll be redirected back to the homepage with your account shown as active.

Click "Daftar di sini" (Register here) on the login page to fill out the registration form. After submitting, you'll need to verify your email with an OTP code before you can log in. Once verified, we immediately email you a 20%-off welcome voucher as a thank-you for signing up.

On the login page, click "Lupa kata sandi?" right below the password field to start the recovery process by email.

Open the account menu (click your avatar) → Profile. Update your name, full address (country–province–city–district–village), photo, or social links, then click Simpan Perubahan (Save Changes).

On the Profile page, under Keamanan (Security), fill in New Password and Confirm New Password, then save. Leave both fields empty if you don't want to change it.

Open the account menu → My Transactions. Every order appears as a card with its status, date, payment method, and total — filterable by invoice number, status, or date range.

PENDING = awaiting payment, PROCESSED/SHIPPED = being prepared or shipped by the store, COMPLETED = order finished, CANCELLED = cancelled (by you or automatically expired).

Click your avatar in the navbar, then choose Logout at the bottom of the menu.

From the Catalog page, click Add to Cart directly on a product card — no need to open the detail page for a quick purchase.

No — you can check out as a guest by filling in your Full Name and Email Address under Contact Information when you open the cart, no registration required. Both Kirim (ship) and Ambil Sendiri (pickup) are still available. The differences: guest checkout can't use a voucher code, and since there's no account, you don't have a My Transactions page to track orders — check your email for the confirmation and invoice after the order is placed.

Kirim (home delivery) ships your order to your address and calculates shipping from the available couriers. Ambil Sendiri (store pickup) lets you choose one of the physical stores as your pickup location with no shipping fee.

Midtrans for debit/credit cards, bank virtual accounts, and e-wallets in Rupiah, or PayPal for payment in USD, automatically converted at the exchange rate at checkout.

It's a final confirmation so you can double-check the delivery/pickup location and total before the order is actually placed — preventing an accidental checkout.

Open My Transactions, find the PENDING order, then click Bayar Sekarang (Pay Now). You'll be redirected to the Midtrans or PayPal payment page depending on the method chosen at checkout.

PENDING order cards show a countdown (e.g. "Time left: 23:59:57"). If time runs out before payment, the order automatically changes to CANCELLED.

Yes — as long as it's still PENDING, click Batalkan (Cancel) on the order card and confirm. Orders that are already paid or being processed can't be self-cancelled from this page.

In the cart modal, under Promo / Voucher, enter the code and press Enter. The discount is automatically applied to the product subtotal or shipping fee, depending on the voucher type. This field only appears when you're logged in — guest checkout can't use any voucher.

Every new account automatically gets a one-time 20% off voucher (capped at Rp 50,000 discount), valid for 30 days from account verification. The code is emailed to you — it's not applied automatically, so copy it and paste it into the Promo / Voucher field at checkout. It's tied to the account it was issued to and can't be used on another account or during guest checkout.

Courier options only appear once your full address (down to the village/kelurahan level) is filled in. If they still don't show up, there may be no courier serving that route.